IS Support Technician Level 2
Job No:
FNDC42640
Location:
Kaikohe, Keirikeri and Districts
The Far North District Council is a respected and trusted organisation that is committed to working with the community, elected members and community boards to enable and deliver the best outcomes for the region
We are committed to delivering excellence by being a high performing organisation, and are embarking on a business refocus and transformation to realise this. At the heart of this is embedding our values of ‘integrity, manaakitanga and professionalism’. We’re looking for those people with the talent, enthusiasm and commitment to be a part of our high performance journey.
IS Support Technician Level 2
About the position:
To be successful in in this role you will need a high level of communication and interpersonal skills, be a strong team player as well as having a commitment to Council’s values. Strong analytical and well developed problem solving skills are required as is the ability to work autonomously. This role requires the availability to work rostered shift hours (currently between 7am and 6pm), and a current NZ drivers licence is essential.
This role would suit someone with a drive to keep up to date with changes in information and communications technology is essential. You will enjoy providing both a Help Desk and Desktop Support service. This will be for the entire Council ICT environment, and will include providing technical solutions to reported incidents, service requests and approved changes. You will have proven competence in using job relevant technology and systems, including Microsoft products. Relating well to people you will have patience with those who are “technologically challenged”.
Key Skills and experience:
- At least 3 years’ experience in desktop support in a Microsoft based environment
- Significant experience in a help desk environment
- At least 2 years experience with mobile phone configuration and deployment
- Excellent Troubleshooting and Problem Resolution skills
- Understanding of ITIL
- Good documentation skills
- Systems & Network administration experience would be an advantage
- Experience with asset management and inventory controls systems would be an advantage
This is a significant role and we would like to seek the applications of candidates who feel they can contribute to the Far North District Council's objective of being a high performing organisation.
Applications close Sunday 28th January 20178at 11:30pm.
How to Apply:
- Review a copy of the complete POSITION DESCRITPTION
- Complete the questions below.
- This position is based in Kaikohe, Kerikeri and Districts.
- The grade applicable to the position is Grade 10 within Councils salary structure.
- The Salary is $44,446 to $52,290 per annum dependent on qualifications and experience.
- Attach a copy of your resume on the following page. Please note this is mandatory, please have your resume available before you commence your application.